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Knowledge Management Specialist

Knowledge Management Specialist

We’re Hiring “Knowledge Management Specialist”

If you qualify interested, please send your CV to [email protected] with the subject: Name_Position_Cloud Academy.

Please, read the caption on our social media to know more about job qualifications and job functions or visit our website at http://www.elitery.com/career

Job Qualifications:

• Minimum of 1-year experience in instructional material design and training documentation
• Minimum of 1 year of experience in a customer-facing operations environment
• Minimum of 2-3 years experience in delivery operations
• Prior experience with Knowledge Management methodologies, tools, and concepts
• Strong technical writing skills
• Strong communication skills
• Awareness of the importance of data and key performance metrics

Job Functions:

• Managing the information or ‘knowledge’ base of the company/academy
• Provide employees/learners with the knowledge, tools, and skills that they need to optimize their performance at work
• Responsible for maintaining and validating the content of the knowledge base
• Responsible for drafting new knowledge content
• Gathering, analyzing, and reporting key knowledge metrics to leadership
• Assist in maintaining the organization’s knowledge infrastructure
• Share best practices and tactical knowledge across the organization
• Provide knowledge, coaching to associates and help facilitate knowledge coaching program
• Assess the quality of knowledge articles or contents and provide feedback to associates
• Monitor the health of the knowledge base, analyze article patterns and trends, and make suggestions for improvement

Send your CV to [email protected]